Posts Tagged ‘communication’

Accounts Payable Best Practices Closer Than You Think!

Sunday, April 11th, 2010

Accounts payable best practices are closer than you think.  Recently I was asked to help review a handful of workshop presentations that are going to presented at an upcoming association event.  I am not exactly an expert like the folks that submitted the presentations, but I could be counted on the make sure the proper format was being used and I spotted a couple typos along the way.  In my review I was struck by the high quality of material that was submitted (and will be presented).  My sample of presentations covered avoiding fraud; enterprise software upgrades, p-card programs, profit recovery auditing, staff development, among a few other items.

A thought occurred… it is very common for associations to sponsor events where a large volume of workshops are presented for pure peer-to-peer education purposes.  Sadly these presentations are one-time events, but the value they present is relevant for many months or years beyond the show at which they are featured.  I think folks in the AP field that are looking for answers and resources to help solve business problems can  rely on large associations.  Any person looking for material need only call into their preferred association and ask for the person that oversees education for the association and you will likely be connected with the person that oversees workshops, panel discussions and presentations.  That person will be connected to a number of professionals with very insightful things to say about nearly unlimited business issues.  In addition, that person will also know what the feedback is like about the speakers and can point you in the right direction.

Even if you do not attend national or regional events and you have not been exposed to peer-to-peer educational seminars you are still only a couple phone calls away from someone who has not only accomplished what you are attempting to do at work, they have become an expert on the subject and they are now trying to educate others.    Just remember that when you become the expert to return the favor.

Inter-Company Communication!

Wednesday, March 3rd, 2010

I am feeling great right now, we just had our monthly all-hands company meeting and we could not be doing better through the first two months of 2010.  We have 6 new clients with 4 more queued up for March and we have hired ten new folks across all departments, and our Profit Recovery production is through the roof!   Today was a cross company love fest, but I want to call out one group specifically… I think there is a bigger message here.

Out Product Veep, Leigh Anne, who heads our engineers gave a presentation on 2010 road map and  roll out, but before she got into the details she opened with a “Thank You” slide which listed about ten other employees from outside her department.  These were employees that had sent emails to the dedicated ”product suggestion” email address.  Months ago Leigh Anne established an email for all employees to send ideas about how to improve the company software and functionality and apparently many people took her up on it, especially the operations/audit team.  To some VP’s the thought of opening the suggestion flood gate may be imposing, but Leigh Anne thrived on the critiques and on the forward thinking ideas.  As she conveyed her thank you she was almost gushing about how unprecedented it was to see so many people speaking up and sharing ideas.

I think that story says a lot about Lavante, but it is more a statement about corporate health.  Many companies employ open door policies horizontally and vertically throughout the organization and that is a great thing, but not many companies remove the door from the hinges and send out invitation to visit.  This communication model requires great management and a company commitment to innovation.  Bravo Leigh Anne.