November 3rd, 2011

Global Cruise Line Uses Lavante to Maximize Recovery Efforts

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As part of a larger report published by PayStream advisors earlier this year, PayStream also interviewed a Lavante customer to verify the comprehensive statement audit best practice approach covered in the paper. The findings of this interview are now available, which validates Lavante’s approach to applying technology to help our clients drive a continuous stream of credits to their bottom line, and uncover the root cause of trouble areas so AP departments can work with their counterparts throughout the P2P Process to take quick corrective actions.

We were happy to see that our recovery process was clearly differentiated from both internal review and traditional, manual audit processes. Before bringing Lavante in for a trial, the global cruise line had used in-house processes to track duplicate payments and unclaimed credits before trying two different traditional AP recovery audit firms. The later proved to be too invasive with too few results, and they decided to try Lavante with a small scope.

Based on the results of this smaller project, after a short time the audit scope was expanded to include more recent credits – from a initial 180 days down to 120 days old, and now working on 90 days. This “rolling” time frame is an important part of the statement audit process, as it gives the client’s internal AP process to catch many of the credits. We sit in the background as a safety net, continuously connecting with the company’s suppliers to ensure that credits on these older statements are caught. And, Lavante delivers these credits via our online web portal on a weekly basis.

As the manager of Cash Disbursements stated:

“[Lavante’s] job is to get out there and identify where people owe us money. They let us get this money faster and equally as important, quickly recognize potential errors. They are helping us collect with is due to us and most likely, a lot of this would be missed.”

To read the entire case study, please click here. And, to read the larger white paper which outlines the best practices for a comprehensive statement audit, click here.

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