Posts from April, 2010

Payment Fraud Remains an Issue, Survey Shows

Friday, April 30th, 2010

It may be small consolation, but if your organization experienced some sort of payment over the past year, it certainly has company. Nearly three-quarters of companies – 73 percent, to be precise – experienced attempted or actual payment fraud in 2009, according to the 2010 AFP Payments Fraud and Control Survey.

What’s more, thirty percent of respondents said that incidents of fraud at their organizations increased between 2008 and 2009.

Perhaps not surprisingly, checks remain a trouble spot. In fact, checks played a role in nine out of ten organizations that had experienced fraud. That put checks far ahead of other payments vehicles, such as ACH debit, which was cited by 25 percent of respondents, and consumer credit and debit cards, where were cited by 20 percent of survey participants.

In their efforts to thwart would-be fraudsters, organizations increasingly are moving to electronic payments. In fact, 88 percent of respondents indicated that they were boosting their use of electronic payments in B2B transactions; 83 percent were doing the same with business-to-consumer payments.

Despite the increase in fraud, not all is doom and gloom. Of the organizations that experienced attempted or actual payments fraud last year, a large majority – 70 percent – escaped without any financial loss. Another 18 percent had losses of less than $25,000.

That’s not to suggest this a time for complacency. For 53 percent of respondents, the potential fraud loss could have topped $25,000. Clearly, effective fraud controls can pay off.

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Supplier Information Management (SIM)

Thursday, April 29th, 2010

A week ago I blogged the answer to some questions about a recent press release regarding our Q1 growth… in the blog I let slip a teaser about a new product…  after a few more queries…  I will reveal the following:

Powered by the underlying Lavante ConnectTM platform which is hands down, the premier tool for driving communication compliance across a supplier population of any size, Lavante has unified their development team of 13souls under one game changing goal: Supplier Information Management (SIM)

This is not what you have read about anywhere else, this is not vaporware, this is not one way.  This is the soup and the nuts.  This is hard ROI…  You get both the industry leading recoveries and the supplier information together.  Pays… for… itself…

This is connection to all suppliers… for all of your departments with workflow and automation and two way communication with the click of a mouse.  This is data and docs and proactive updating based on your needs and controls.  This is much more than you have seen anywhere else but you need to hold on for a few more days…

Blast off is on May 11th in Dallas.

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Recovery Auditing Misconception #4

Wednesday, April 28th, 2010

Recovery Auditing Misconception #4:   I don’t have the time or resources to support this process

The Short Answer:

It takes very little of your time or resources to support a Lavante recovery audit.  All you need do is send a basic vendor file and dedicate one employee for typically an hour per week.

How is this possible?

To begin an audit: Lavante can get started working from a data file that in many instances requires less than an hour for clients to generate. AP typically can create the data file Lavante needs and client IT does not need to get involved.  This is all that’s required for a full recovery audit.

To support an ongoing audit: Clients working with Lavante typically require less than one hour per week to receive and upload verified claims and vendor file updates into their system. No onsite Lavante personnel are ever needed to support the effort.

Clients who wish to save additional time can work with their Lavante Account Manager to integrate claims directly into their ERP system.  Lavante will automatically match claims against an internal credit listing, thus pre-checking the credits and enabling clients to upload credits directly as ledger entries with no manual intervention.

Lavante InSight

For companies concerned about the time commitment or skeptical of the potential benefits of performing a recovery audit, Lavante offers a way for clients to test and sample the service before fully engaging.

Lavante InSight™ gives you a view of the recovery audit you might have. It generates an estimate of the likely cash recoveries and vendor updates you will receive if you choose to engage in a Lavante Strategic Recovery audit. Utilizing your master vendor file, InSight leverages Lavante’s extensive database of historical audit detail, a proprietary, on-demand software application and our Supplier Network of over two million companies to develop a comprehensive vendor and recovery analysis. InSight previews potential cash recoveries, duplicate and related vendors, recovery projections over time, vendor updates, and more.

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A New Type of Cash Machine

Tuesday, April 27th, 2010

If you think LEGOs are strictly for the sippy-cup and coloring book set, guess again. Ron McRae built a functioning ATM from LEGO bricks. According to the description on www.MOCpages.com, a website dedicated to LEGO aficionados, the machine is built completely from LEGO parts. That includes the internal systems, such as an RFID sensor, that are sold through LEGO.

McRae’s Brick Bank can accept deposits, dispense cash and make change. It also can be calibrated to accept any type of bank note, sports a functional numeric keypad, saves the customer database after each transaction and will keep the user’s ATM card if the wrong password is entered three times.

According to this video on YouTube, McRae spent four months, used 8,000 LEGOs and wrote 1,800 lines of code to build the machine. Its weight is estimated at 22 pounds.

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Changes Coming to 1099 Reporting

Monday, April 26th, 2010

Amidst all the ruckus over the health care bill that recently passed, several important provisions have largely gone unnoticed. For instance, tucked within the 2,000-some pages of the Patient Protection and Affordable Care Act (H.R. 3590) is a provision that affects 1099 reporting.

Specifically, businesses now will have to file Form 1099s for all payments they make, including those to corporations, that total $600 or more to a single payee in a calendar year, the Journal of Accountancy reports. So, the previous 1099 reporting exemption for corporations will end, other than for tax-exempt organizations. This provision becomes effective for payments made after December 31, 2011. The first 1099s under the new regulations will go out in 2013.

Strategic Recovery

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Days Credits Outstanding – a new metric for managing cash flow

Saturday, April 24th, 2010

Days Sales Outstanding (DSO) and Days Payables Outstanding (DPO) are important, widely used metrics to manage working capital.  Financial managers monitor these statistics very closely and regard them as key performance indicators as they work to maximize overall cash flow as well as transactional efficiency.   Through our audit work communicating with extremely large numbers of vendors for Fortune 1000 enterprises, we have begun delivering significant value to our clients based on a new metric that measures and standardizes an important aspect of accounts payables financial efficiency – Days Credits Outstanding (DCO).   

DCO focuses on open credits that are typically not visible to your internal accounting personnel.  Specifically, these credits are aging on your vendors’ and suppliers’ receivables ledgers and, for a variety of reasons, may be outside of your books, or at least not specifically identified with the vendor.  DCO measures the amount of time that outstanding credits are open and available on your vendors’ accounts receivable records before you are able to actualize them as cash to your bottom line.  Allowing your DCO to grow means your cash inflow is being delayed. Given the time value of money, this represents lost cash, even if eventually you do recover the credits.

While aged vendor-side credits are sometimes known to your company, more often they’re not; they’re essentially unseen or lost dollars.  In fact, based on over a million data points, Lavante research indicates that after an open credit has aged over 90 days, you have less than a 20% chance of recovering that credit without third party intervention.   These “lost” dollars add up and can grow to a staggering one and a half million dollars per every billion dollars spent.  Tracking DCO enables your company to bring the management of these dollars in line with your existing standards for managing working capital.

In addition to cash timing implications, it is also important to consider the financial exposure that increased attention to DCO can reveal about your company.  A growing DCO is an indicator of risk because there is a proven likelihood of vendors using unreturned credits to offset unearned discounts and disputed invoices, or otherwise disposing of them as they age beyond a reasonable period.  Ultimately, unclaimed credits that are not used by the vendor are escheated, that is, turned over to the state.  In all of these scenarios, you are losing the cash forever.  A focus on DCO will help bring visibility to the dollars outstanding while driving the age of these items as low as the aging scope cut-off of your audit will allow.

The introduction of DCO as a key performance indicator is significant because it adds a new measurable element to cash management.   It encapsulates the fact that not only is it important to actualize all open credits, but it is also important to realize these dollars in the fastest time frame possible, thus maximizing cash flow.  The cash flow implications of DCO are as relevant to cash management as preventing early payments, or even taking all of your discounts. 

Lavante, with our unique ability to comprehensively collect and analyze vendor-side AR records and thus uncover these “lost” credits, is calculating the DCO metric as part of our audits.  Our clients use it to help them manage their cash flow and as a key indicator of the transactional efficiency of their accounts payables process.

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JPD Financial

Saturday, April 24th, 2010

P2P Industry – Service Providers - Roll Call 2009

#13 of 30 – JPD Financial

General Information: 

In business since the 80′s JPD Financial is a private firm in the recovery audit space that focuses on vendor credits.  They work off site, away from their clients’ facilities and drive their recovery by communicating in mass with their clients’ vendors.   They are compensated on a contingency fee of their recovered claims.   They serve F1000 and F500 clients across multiple industries. Well established in the industry, JPD Financial is a frequent attendee at many different industry events such as IAPP’s annual conference and IQPC/SSON Shared Service events.

IQPC /SSON is the largest and most established community of shared services and outsourcing professionals providing the roof under which key industry experts and organizations share their experience, knowledge and tools.

Analyst’s Note:  JPD’s offering has similar functionality as Lavante’s Strategic Profit Recovery application.  Departments considering JPD’s product are recommended to compare Lavante’s software.

  1. BancTec
  2. American Express
  3. Paystream
  4. Deloitte
  5. Read Soft
  6. Approva
  7. PRGX
  8. Oversight
  9. Basware
  10. Winshuttle
  11. Cast Iron
  12. Coupa
  13. JPD Financial
  14. Scan-One
  15. Ariba
  16. Emptoris
  17. SAP
  18. Oracle
  19. Lavante
  20. OB10
  21. IOMA
  22. Kofax
  23. IAOP 
  24. Interplx
  25. IAPP
  26. AP Now & Tomorrow
  27. Apex Analytix
  28. Y6Sigma
  29. HorsesforSources
  30. ACS

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Supplier Credit Recovery

Saturday, April 24th, 2010

Supplier credit benchmarking from the front lines.

Every industry has its fair share of reports, surveys, data points, and sound bites.  The Profit Recovery industry is no different.  In the last few years we have performed quite a bit of analysis and benchmarking to uncovered some compelling data about recovering credits from your vendors and suppliers.

From a survey of over 100 clients and prospects, we have discovered that most traditional recovery providers sample only the top 5-20% of your vendor population when reviewing vendor-side credits.  Our survey elaborates (based on feed back from AP professionals) that without the aid of a communication compliance engine (Lavante is the only firm with such an application) traditional statement audit reviews, whether they are done by third party firms or by internal efforts, simply cannot support in-depth, comprehensive vendor penetration with manual methods and thus cap out at 20%.

Our supplier credit recovery benchmarking demonstrates that 61% of vendor credit opportunity resides in the lower 80% of your vendor file.  To put it another way, traditional manual methods will find, at most, 39% of credits available to you.

Another fact you may not be aware of is that 37% of supplier-side claims come from product returns.  This category is by far the largest we are tracking.  And it has huge implications not only to the existing processes you have for returns transactions, but also on where your profit recovery audits should focus.  In contrast, we’ve found that only 9% of supplier-side claims are the result of duplicate payments.  Keep in mind that these numbers vary depending on industry.

Some other interesting metrics indicate that the average claim amount from a supplier credit recovery review is $817 (with a range of about $400-$1200).  We have also discovered that the actual recovery potential for vendor credit recovery is $600,000 -$900,000 per $1Billion in addressable spend volume. Although we are the only recovery provider to project recoveries below the typical industry benchmark ($1M per $1B in spend) we feel confident that this carefully calculated metric passes both the scientific test and a gut test as well.  When we approach new prospects and we explain that depending on their industry they stand to recovery within this range that data is always well received based on what they have actually seen from other firms and not what they have been promised.

Based on our discoveries, we have also determined that for every month you do not perform an in-depth automated supplier credit review, you risk losing $63,000 per billion dollars of spend with no chance of recovering it.  While $63,000 may not be a huge amount for you, if you spend multiple billions of dollars and delay just a quarter’s time, that $63,000 figure becomes a very large sum of money.

If you have any more questions about our benchmarking survey please join the conversation…

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Our Latest News: Recovery Audit Technology Leader Lavante Continues Record Growth

Saturday, April 24th, 2010

On Wednesday, we released a straight forward news story about our Q1 success: Recovery Audit Technology Leader Lavante Continues Record Growth. The story reported that we are growing quickly and that we are moving to a new larger facilty in San Jose.  The story was very direct and did not elaborate on too many details.   I was suprised by a volume of incoming emails and calls asking for more details.  On Wednesday alone I heard from three clients and three reporter/analysts.  More emails and calls continue to make there way in…

I’d like to elaborate a little bit more on the story for the Lavante watchers in the audience.   Our new grade A facility is in the Santa Teresa area of San Jose and the property manger tells me it is over 26,000 square feet!  I do not want to risk a blister trying to walk through and measure it myself.  We plan to have our entire operation moved over in a couple months, but we are in the middle of three major trade events in the next month and we are rolling out a brand new product in three weeks so some of us are having a hard time packing our boxes.  (uh-oh… more phone call and emails from that “new product” teaser I am sure)

Regarding new business… how do I put this?  As the articles inicates, Q1 was a record quarter, but we’ve nearly already beat it in April alone.  Yes you read that correctly.  Clients are closing more quickly and they are growing larger in size…  In 2010 we have begun workng with three of the largest private companies in the U.S. and our new public clients are averaging a Fortune rating of F297.

I hope that answers any questions, but I am always available to discuss further.

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Recovery Auditing Misconception #3 of 4

Friday, April 23rd, 2010

Recovery Auditing Misconception #3:  Profit Recovery is not a current Priority and I can afford to wait.

The Short Answer

You may not be aware of it, but credits age and disappear over time. Once gone, they can’t be recovered. Our results show that delaying Lavante’s review could cost your company $62,500 per month for every billion dollars of your annualized spend. That’s for every month you delay.

Why?

Lavante’s core product focuses on the AR balances of your vendors and discovers credits that you didn’t even know existed.  However, vendors are constantly reconciling and cleaning their AR records.  Unapplied credits have a “shelf-life:” as they age and go unclaimed, they’re applied by the vendor to offset unrelated disputed invoices or unearned discounts, or eventually written-off.  Unlike client AP records, there often isn’t a historic database that preserves ledger entries after they have been removed.  Thus, if a vendor removes a credit from their AR record, then it’s usually lost with no possibility of recovery.

Lavante’s exhaustive benchmarking metrics point to a number of reasons why it is vital to begin the review immediately.

  • Based on over a million data points, Lavante research suggests that after an open credit has aged over 90 days, you have less than a 20% chance of recovering that credit without third party intervention.  This subset of credits that age beyond 90 days accounts for potentially millions of dollars on an annual basis and should be part of your existing standards for managing working capital.
  • Lavante recovers for clients a consistent range of between $600,000 and $900,000 per every billion dollars in addressable spend. If not audited, this is the amount lost annually (see the figure below) due to vendor aging activity. This recovery history suggests that every month you delay reviewing these dynamic vendor records, you stand to lose $63,000 per billion dollars you spend (1/12th or 8% of your potential annual recovery opportunity).

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