SUPPLIER FAQs

Lavante provides on-demand recovery and supplier information management services to companies across the Fortune 2000, driving  compliance across our customers’ vast supplier populations based on a patented software application for communications and our organically-grown supplier network, Lavante Connect™.

At times, our customers’ suppliers have questions regarding the nature of our communications and our application, which we hope are answered by this FAQ. If you have additional questions or concerns, please contact us directly at: support@lavante.com

ABOUT LAVANTE

Q. Who is Lavante?

A. Lavante is the leader in on-demand supplier management solutions, including recovery audit and supplier information management applications. Built with advanced, patented technology, Lavante delivers to the financial arena a new standard in efficient technology-driven solutions that allow companies to quickly drive dollars to the bottom line, improve supplier communications, and assure high supplier data quality. Lavante solutions are deployed across Fortune 2000 enterprises including the hospitality, retail, entertainment, manufacturing, and medical industries.

Q. What does Lavante do?

A. Lavante provides an interactive recovery audit solution to enterprise customers, which provides a way to easily manage supplier information using Lavante Connect™. The client identified in the document you received has contracted with Lavante to manage their supplier information.

Q. Why did I receive a request for information?

A. Lavante is working on behalf of the organization identified in the document you received to contact its key suppliers and collect updated Accounts Receivable contact information as well as all open AR items. We are doing this as part of an audit for this organization.

Q. Why did I receive a request to register with Lavante Connect™?

A. The organization identified in the document you received is using Lavante Connect™, a secure supplier information management application, to collect and maintain accurate supplier information. The customer is requesting that all of its suppliers register with Lavante Connect™, which will allow suppliers to maintain their own information.

Q. Is there a cost to suppliers to register with Lavante Connect™?

A. There is no cost to suppliers to register with Lavante Connect™.

I AM NOT A SUPPLIER

Q. What if I am NOT a supplier to Lavante’s customer?

A. If you received payment from the organization indicated in the document, you are considered a supplier. However, if you have received a statement request letter but you are not a supplier to the company identified in the document you received, please either clearly indicate this on the request document and fax it to the number provided. We will adjust our customer’s records. Or, send an email to support@lavante.com referencing the name of the requesting company.

CONTACTING LAVANTE

Q. What if the fax line is busy?

A. Occasionally all available fax lines are busy due to high volume. If you receive a busy signal, please try again. If you think you are having a fax problem, call the number listed on your statement for further assistance.

Q. Can I just call Lavante?

A. Yes, you can use our toll-free number to call if you have additional questions. The phone number is 1-877-LAVANTE (528-2683).

ABOUT THE INFORMATION REQUESTED

Q. I have sent the information you requested. Why am I still being contacted?

A. From time to time, customer records will have multiple listings for a single vendor, which can cause multiple out-reaches to that vendor. If this occurs, please alert Lavante by calling the phone number on the statement request letter or the number left on your voicemail. We will update our customer records. Or, you can email customerservice@lavante.com.

Q. Do you want a listing for all of our divisions or just for the one you mailed to?

A. Please provide data for all divisions, business units, and locations, with each clearly marked.

QUESTIONS FOR LAVANTE REGARDING YOUR CUSTOMER?

Q. I have some really old unpaid invoices. Can you advise on payment?

A. We can’t directly advise on payments, but we will help direct you to the most appropriate party at your client. Please call the number on your statement request letter and an audit team member will help you.

Q. Do you have account numbers or invoice numbers to help me locate my customer?

A. Unfortunately, our records don’t include that information for suppliers.

Q. Can you provide me with the particular locations of your customer’s business units or stores for which you are looking for information?

A. We’re collecting information for all divisions, business units, and locations for our customer.

Q. How do I contact the Accounts Payable department of my customer?

A. Please call the number on your statement request letter, and an audit team member will help you by providing the contact information that you need.