SUPPLIER FAQs

Lavante provides on-demand profit recovery and supplier information management services to companies across the Fortune 1000.

Lavante drives compliance across our customers' vast supplier populations based on a proprietary software application for communications and our organically-grown supplier network.

At times, our customers' suppliers have questions regarding the nature of our communications and our application. For that reason, we have provided the following list of frequently asked questions:

ABOUT LAVANTE

Q. Who is Lavante?

A. Lavante is an on-demand, Accounts Payable profit recovery and supplier information management firm. Lavante's business solutions assist customers in managing their vendor relationships and maximizing their recovery efforts.

Q. What does Lavante do?

A. Lavante provides an interactive recovery audit solution to our customers. The client identified in the document you received has contracted with us to receive our services.

Q. Why did I receive a request for information?

A. Lavante is working on behalf of the client identified in the document you received to contact its key suppliers and collect updated Accounts Receivable contact information as well as all open AR items. We are doing this as part of an audit.

I AM NOT A SUPPLIER

Q. What if I am NOT a supplier to Lavante's customer?

A. If you have received a statement request letter but you are not a supplier to the client identified in the document you received, please clearly mark that on the request document and fax it to the number provided. We will adjust our customer's records.

CONTACTING LAVANTE

Q. What if the fax line is busy?

A. Occasionally all available fax lines are busy due to high volume. If you receive a busy signal, please try again. If you think you are having a fax problem, call the number listed on your statement for further assistance.

Q. Can I email the requested information?

A. Yes, you can email the requested information to customerservice@lavante.com. In your email, please include the name of the client in the subject line.

Q. Can I just call Lavante?

A. Yes, you can use our toll-free number to call if you have additional questions. The phone number is 1-877-LAVANTE (528-2683).

ABOUT THE INFORMATION REQUESTED

Q. I have sent the information you requested. Why am I still being contacted?

A. From time to time, customer records will have multiple listings for a single vendor, which can cause multiple out-reaches to that vendor. If this occurs, please alert Lavante by calling the phone number on the statement request letter or the number left on your voicemail. We will update our customer records. Or, you can email customerservice@lavante.com.

Q. Do you want a listing for all of our divisions or just for the one you mailed to?

A. Please provide data for all divisions, business units, and locations, with each clearly marked.

QUESTIONS FOR LAVANTE REGARDING YOUR CLIENT?

Q. I have some really old unpaid invoices. Can you advise on payment?

A. We can't directly advise on payments, but we will help direct you to the most appropriate party at your client. Please call the number on your statement request letter and an audit team member will help you.

Q. Do you have account numbers or invoice numbers to help me locate my client?

A. Unfortunately, our records don't include that information for vendors.

Q. Can you provide me with the particular locations of your customer's business units or stores for which you are looking for information?

A. We're collecting information for all divisions, business units, and locations for our customer.

Q. How do I contact the Accounts Payable department of my client?

A. Please call the number on your statement request letter, and an audit team member will help you by providing the contact information that you need.